Returns

Your RMA will only be processed if it meets the following criteria

1. The authorised RMA number will be returned to you by email with an authorised signature allowing you to return products. Please mark RMA number on the outside of the box when returning goods.
2. Parts must be within warranty period, unless you require the products to be repaired.
3. Parts that fall within Variohm EuroSensors operating specifications or are deemed defective due to customer misapplication will be returned to sender as received and may be subject to an evaluation fee based on the costs caused. You may also be liable for shipping costs.
4. Parts must be returned in reasonable / clean condition in adequate packaging and shipping material, which must adhere to all applicable safety precautions, if applicable. Failure to do so will result in product returned to sender.
5. The customer is responsible for complying with all import and export requirements for returning parts to Variohm EuroSensor for repair / service.
6. Any return deemed non warranty and that is either not repaired at a cost or replaced by a new purchase may be subject to a £150.00 inspection & handling fee.
7. Any return that is quoted for repair that receives no reply 30 days after issue, will be disposed of at Variohm without notice.
8. If you need immediate replacement, you will need to provide Variohm Eurosensor with a new purchase order (PO).

Procedure

1. Fill in all required data below. One form is required for each part number being returned.
2. RMA numbers will be provided by return email.
3. Any information including data, pictures, detail failure info, etc. will expedite the processing of your RMA.